Return & Replacement

In order provide better service and focus on business development Koksy pay more attention on how to support partners or customers for a quick solution during the after-sales period.

RMA Policy

Normally Kosky will provide a reasonable quantity products as the buffer for customer’s quick and easy local RMA service. When the failure or damaged products reach to be a fixed number, the customer can return the batch back to Kosky for repair or replacement, and following is the process.

S1: Customer reports the detail of returned products and obtain the approval from Kosky support team.

S2: Customer returns the products to Kosky and send the shipping document for checking.

S3: Kosky checks the products and prepare qualified products to send back to customers.

Note: The freight fare will be shared by both parties and afforded by sender.

Replacement Policy

During the RMA process Kosky will do replacement for the products can’t be repaired within warranty period. Besides this Kosky supports direct replacements for the low-valued products by remote inspections and just need return some pieces for technical analysis. The actual transaction will be determined by both parties’ agreement based on actual situation.

For Kosky product warranty and EOL you can check the following documents to get the detailed information.

The document name: 《Warranty Term》

The document name: 《EOL Management》